How we guide you


  • register on our platform.
  • are going to be connected with a counsellor, based on experience and availability. If you ask for a specific counsellor, we try to meet your wishes – unless your preferred counsellor has presently no free capacities or a different expert suits better for your request.
  • decide on the contents and focus of the counselling process as well as on the kind of support.
  • can be assured that only your chosen counsellor will read your emails and that nothing will be passed on to other people, either inside or outside of the Church, without your expressed wish.
  • can discontinue the contact with us at any time. If you wish to resume it at a later stage, your are welcome to do so.
  • can delete your profile and all your data at any time. Please be aware, however, that thereby all contents that we discussed will be deleted completely.


  • believe you and support you in an empathetic, sensitive and understanding way.
  • advise you for as long as necessary, even over a longer period of time.
  • support you in clarifying your wishes, goals and personal ressources.
  • have all the necessary expertise within our counselling team to do justice to you and your needs, at least as far as possible. At your request and after consultation with you, we might call on the expertise of another counsellor. This second person will receive only the necessary information to assist you.
  • advise you in terms of prevailing Canon (Criminal) Law und State (Criminal) Law, while supporting you in weighing your chances of success versus the risk of retraumatisation as a result of the process.
  • are open to all your doubts about your faith and carry with you your anger towards the Church and its leaders.
  • help you find empathic and trustworthy contact persons in dioceses, religious orders and communities.
  • are prepared to act as mediators on your request, and take care of a protective framework for talks within diocesan settings as well as with religious orders and communities.